Designed for use with OTUS led desk lamps with Gesture control DL-001 and DL-002.
It can be clipped onto almost any vertical or horizontal desk, table, shelf.
- Shipping policy
- Refund policy
Order processing time:
Orders will be shipped out within 1-2 business days.
OTUSWORLD ships only to the United States.
Standard Shipping - Free (Transit Time
excluding handling time 3–5 business days).
Expedited Shipping cost from $8.35 per order + $0.99 per Lb (Transit Time excluding handling time 1-2 day)
Priority Shipping costs from $13.85 per order + $0.99 per Lb (Delivery Time including handling time 2 business days)
Shipping charges for your order will be calculated and displayed at checkout in accordance with type (Standard or Priority.) Delivery delays can occasionally occur. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
*Please note that we do not guarantee the exact delivery time; the delivery issue is the responsibility of the delivery company.
How do I check my order status?:
A tracking number will be provided by email.
I didn't receive my order confirmation email:
Please check your spam folder and any other email addresses that you may have used.
If you’re still unable to locate a confirmation email, just contact us with your first and last name, the date you placed the order and the order # and we will look up your order for you.
If you have been charged and your order didn’t go through, don't worry. It will be automatically canceled and refunded and you can place your order again.
Custom, Duty Taxes, and other additional charges:
Some international orders will be subject to import taxes, duties by the destination country which is the recipient’s responsibility.
Help! I was charged more than once for my order:
For duplicate charges on your card please contact us with your order number(s) and details so we can locate the transactions and act accordingly.
Policy on Lost or Delayed Shipping:
We are not responsible for any lost or stolen item after the package has been confirmed as delivered. Please make sure to double-check the shipping addresses to ensure correct delivery.
If the item returns to us due to incorrect shipping information, we will notify the customer that the package has been returned. Our team will automatically refund our customers for the purchase; however, shipping and handling charges are non-refundable.
We do not guarantee delivery time. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience.
We will try our best to ship out the purchased item within 1 Business day.
Most tracking information will update within 24-48 hours after the shipment leaves our facilities.
If no updates are made on your tracking information after 48 hours, please contact our customer support for more assistance.
All OTUS products are covered under our 30-Day Money-Back Guarantee!
If you are not completely satisfied with your purchase, you are more than welcome to return the product(s) to us within 30 days for a full product refund (except shipping cost).
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase (order number).
How to return a product?
Returns must be initiated within 30 days upon delivery of your order and you will be responsible for any costs associated with returning the item to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Kindly email us your return request at firstname.lastname@example.org
Once our returns team approves your request, we will send you the return address.
Please ship the product(s) to the provided address.
Customers will be notified once the package has been safely received and reviewed. Return shipping is at the buyer’s cost. The customer will be only given a product refund. The shipping & handling fee will NOT be refunded. We suggest adding a tracking number/delivery confirmation on returned packages to ensure that your return item is received. We are not liable for any lost or stolen return packages during transit/delivery. All sale and promotional items are not eligible for returns, exchange, or warranties.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: OTUS, 2829 W 21st St, Brooklyn, NY 11224, USA
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 2829 W 21st St, Brooklyn, NY 11224, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
EYE CARE & ANTI-BLUE LIGHT
Eye protection desk lamp
Fast shipping and free return
Orders will be shipped out within 1-2 business days.
We are always happy to resolve any problems with our customers.