Refund policy
Returns
All OTUS products are covered under our 30-Day Money-Back Guarantee!
If you are not completely satisfied with your purchase, you may return the product(s) to us within 30 days for a full refund (excluding shipping costs).
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a refund or exchange.
To complete your return, we require a receipt or proof of purchase (order number).
How to return a product?
Returns must be initiated within 30 days of delivery, and you will be responsible for any costs associated with returning the item to us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Kindly email us your return request at support@otusworld.com
Once our returns team approves your request, we will send you the return address.
Please ship the product(s) to the provided address.
Customers will be notified once the package has been safely received and reviewed. Return shipping is at the buyer’s cost. The customer will receive only a product refund. The shipping & handling fee will NOT be refunded. We suggest adding a tracking number/delivery confirmation to returned packages to ensure your returned item is received. We are not liable for any lost or stolen return packages during transit/delivery. All sale and promotional items are not eligible for returns, exchanges, or warranties.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a specified number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time for your refund to be officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve completed all of this and still haven’t received your refund, please contact us at support@otusworld.com.
Sale items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@otusworld.com and send your item to: OTUS, 11815 Technology Lane, Suite 300, Fishers, IN 46038 USA
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift at purchase, or the gift giver had the order shipped to them to give to you later, we will issue a refund to the gift giver, and they will be notified of your return.
Shipping
To return your product, you should mail your product to: 11815 Technology Lane, Suite 300, Fishers, IN 46038 USA
You will be responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.